Training Overview
Communicate effectively in training situation
Duration of the training:
Days
2
FormerLeader
- Theoretical training
- Practical case
- Role playing games
Communicate effectively: Basics ... and tricks !Identify the communicative situation Adapt one's communication to a communicative situation Adapt one's communication to the profiles of interlocutors Determine the purpose of the exchange Identify the expectations of one's interlocutor Develop an appropriate strategy Think "customer benefit" to convince one's interlocutor Choosing one's words Arguing with relevance Identify and analyze difficult situations Prevent conflicts Restart a constructive dynamic: words and attitudes Adapt one's behavior to a communicative situation Communicate effectively Convince and get someone to adhere Anticipate difficult situations ... and go over them
- Impregnate the basics: verbal and nonverbal language: use them effectively
- Filter, omission, interpretation : thwart communication traps
- Play actively
- Reformulate effectively
